FAQ

Frequently Asked Questions

Orders & Shipping

Where do you ship?

We currently ship to customers within the United States.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing time is separate from shipping time. During holidays, sales periods, or periods of high order volume, processing may take slightly longer.

What shipping options do you offer?

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Shipping Fee
Express Shipping	3–6 business days	$20
Free Shipping	7–14 business days	$0
Standard Shipping	7–14 business days	$10

Delivery times are estimates and may vary depending on your location, carrier conditions, holidays, or unexpected delays.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information if available.

Please allow some time for tracking details to update after your order has been handed over to the carrier.

Order Changes & Cancellations

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to assist you. However, once an order has been processed or shipped, we may no longer be able to make changes or cancel it.

What if I entered the wrong shipping address?

Please contact us immediately if you entered an incorrect shipping address.

If your order has not yet been processed, we will try to update the address. Once the order has shipped, we cannot guarantee that address changes will be possible.

Products & Usage

Are your lights suitable for everyday use?

Yes. Elaris Light focuses on decor lighting products designed for everyday home styling, ambience, and practical use.

Please review each product description carefully for specific usage details, power requirements, size, and placement recommendations.

Are your lights suitable for indoor or outdoor use?

Product usage may vary by item. Some lights may be designed for indoor use only, while others may be suitable for covered outdoor areas.

Please check the product description before use and avoid placing indoor lights in wet, exposed, or unsafe environments.

Do your lights come with bulbs or power accessories?

Included accessories may vary depending on the product.

Please review the product description carefully to see whether bulbs, batteries, adapters, charging cables, or other accessories are included.

How do I choose the right light for my space?

We recommend considering the room size, lighting purpose, brightness, color temperature, and overall decor style.

For a cozy atmosphere, accent lights and warm-toned lamps may be a good choice. For functional use, please check the brightness, dimensions, and product details before ordering.

How should I care for my decor lights?

Before cleaning, always turn off and unplug the light if applicable.

Gently wipe the surface with a soft, dry cloth. Avoid harsh chemicals, excessive moisture, or abrasive materials, as they may damage the finish or electrical components.

Returns & Refunds

Do you accept returns?

We accept returns on eligible unused items in their original condition and packaging.

To request a return, please contact our customer support team with your order number and reason for return.

What items are not eligible for return?

Items may not be eligible for return if they have been used, installed, damaged after delivery, returned without approval, or are not in their original condition and packaging.

Products with signs of wear, missing parts, damaged packaging, or altered electrical components may not be eligible for a refund.

What should I do if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item, packaging, shipping label, and any damaged parts so we can review the issue and assist you.

When will I receive my refund?

Once your returned item is received and inspected, we will notify you about the approval status of your refund.

If approved, your refund will be issued to your original payment method. Please note that banks and payment providers may require additional time to process the refund.